privacy policy

Effective Date: 2023-07-01

This Privacy Policy ("Policy") outlines the privacy practices followed by fan3 ("we," "us," or "our") regarding the collection, use, and disclosure of personal information when you use our website, mobile application, or any other services we offer (collectively referred to as "Services"). We are committed to protecting your privacy and ensuring the security of your personal information. This Policy describes how we collect, handle, and store your personal information in accordance with applicable privacy laws in the United Kingdom (UK), European Union (EU), and the United States of America (USA).

Information we collect:

a. Personal Information: We may collect and process certain personal information from you, such as your name, email address, postal address, phone number, and any other information you voluntarily provide when using our Services.

b. Automatically Collected Information: When you interact with our Services, we may automatically collect certain information, such as your IP address, device information, browser type, and operating system.

c. Cookies and Similar Technologies: We may use cookies and similar technologies to collect information about your usage of our Services. This helps us enhance your experience, analyze trends, and personalize content.

How we use your information:

a. Providing and Improving Services: We use the information collected to deliver, maintain, and improve our Services, respond to your inquiries, and provide you with a customized experience.

b. Communication: We may use your information to send you important updates, newsletters, promotional materials, and other communications related to our Services. You can opt-out of these communications at any time.

c. Legal Compliance: We may use your information to comply with applicable laws, regulations, or legal processes and to protect our legal rights, privacy, safety, and property.

How we share your information:

a. Service Providers: We may share your personal information with trusted third-party service providers who assist us in providing and improving our Services. These providers are contractually obligated to handle your data securely and in accordance with this Policy.

b. Legal Requirements: We may disclose your information if required to do so by law or in response to a valid legal request.

c. Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity.

d. Service Providers: We may share your personal information with trusted third-party service providers who assist us in providing and improving our Services. These providers are contractually obligated to handle your data securely and in accordance with this Policy.

e. Legal Requirements: We may disclose your information if required to do so by law or in response to a valid legal request.

f. Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity.

g. Affiliates: We may share your personal information with our affiliates.

h. Artists/Events: If you have signed up to our services as a fan of a particular artist or an event, we may disclose your information to that artist and/or that event and/or their applicable representatives.

i. Other third parties: We may share your personal information with business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you in order to provide you with a product or service, and to third parties when you consent to or request such sharing.

Data retention:

We retain your personal information for as long as necessary to fulfil the purposes outlined in this Policy, unless a longer retention period is required or permitted by law.

Your rights:

a. Access and Correction: You have the right to access, correct, or update your personal information. You can do this by contacting us using the details provided below.

b. Opt-out: You can opt-out of receiving promotional communications from us by following the instructions provided in those communications or contacting us directly.

c. Data Portability: You have the right to request a copy of your personal information in a commonly used and machine-readable format.

d. Deletion: You may request the deletion of your personal information, subject to applicable legal requirements.

Security measures:

We implement reasonable security measures to protect your personal information from unauthorized access, loss, alteration, or destruction. However, no method of transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security.

Children's privacy:

Our Services are not intended for individuals under the age of 14. We do not knowingly collect personal information from children. If you become aware that your child has provided us with personal information without your consent, please contact us, and we will take appropriate steps to delete such information.

International data transfers:

If you access our Services from outside the UK, EU, or USA, your personal information may be transferred to and processed in these regions. By using our Services, you consent to the transfer and processing of your information in accordance with this Policy.

Changes to this policy:

We may update this Policy from time to time. Any material changes will be posted on our website, and we encourage you to review this Policy periodically.

Contact us:

If you have any questions or concerns regarding this Policy or our privacy practices, please contact us at:
fan3 Limited
hello@fan3.io