Frequently asked questions

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Attendance Badges

A Badge is a digital keepsake, akin to a cherished pin badge, obtained from an event experience. These digital collectibles serve as unique reminders of attendance at specific events, often unlocking future surprises. Attendance Badges can be claimed for free.

Hold onto your Badge as a memento of an unforgettable event. Share it on social media to let friends know about your experience. You may even receive rewards from the creator of the Attendance Badge for sharing. Plus, as a badge owner, you'll be among the first to enjoy future surprises.

fan3 Passes

A Pass is a digital pass providing fans with diverse benefits related to their favourite artists or brands. These digital collectibles serve as unique reminders of your fandom, often unlocking future surprises. Passes can be claimed for free.

Hold onto your Pass as a memento of your favourite artist or brand. Share it on social media to let friends know about your fandom. You may even receive rewards from the creator of the pass for sharing. Plus, as a pass holder, you'll be among the first to enjoy future surprises.

Smartphone wallet passes of your Attendance Badge or fan3 Pass

Your smartphone wallet pass ensures you receive all future surprises and updates related to the pass. By clicking on push notifications or tapping for news, you can access additional information within the wallet pass interface. This includes the latest update and find out more, link to the app, further links and FAQs.

For Apple devices, navigate to Apple Wallet, tap the pass, tap 'More,' then 'Pass Details.' Enable 'Automatic updates' and 'Allow notifications.' Ensure that notifications are enabled for the Wallet app in your device's settings. For Android devices, go to the settings tab in the Google Wallet app and turn notifications on.

Yes, keeping your pass in your smartphone wallet ensures you receive all future surprises and updates. Make sure to enable push notifications in the settings of your wallet pass as well as the overall notification settings of your smartphone wallet app.

To access news updates in your smartphone wallet pass, open the pass in your wallet app or tap on the notification received. Then, navigate to the pass menu where you can find news updates. On Apple devices, the menu is typically located at the top right with three dots or at the bottom right with an information icon. On Android devices, you'll find the menu at the top right with three dots or by tapping the 'details' button at the bottom.

General

Access the app and provide your email address. A link will be sent to your email address. Please be patient as there could be some delay. In case you resend the login link, the previously sent link will be expired. Make sure to use the second link that has now been sent to your email address.

After claiming, you can add it to your smartphone's wallet for easy access. You'll also receive an email containing a link to it, and you can also access it directly within the app or through the smartphone wallet pass. Adding the badge/pass to your smartphone wallet ensures you'll be the first to know about exclusive rewards and surprises.

To share, simply click on 'Share' within the app. You can then copy a link or directly share it on various platforms such as WhatsApp, Instagram, Snapchat, and Facebook. Additionally, you can explore other sharing options available on your device.

The pass is typically non-transferable and intended for individual use. However, some programs may allow limited sharing options based on terms and conditions.

Yes, Badges or Passes are created as NFTs (Non-Fungible Tokens). They are unique digital assets stored on a blockchain, providing ownership and exclusive access to content. They offer various possibilities beyond traditional collectibles. 

Your email address is required for security purposes to verify your identity and provide alternative communication channels if pass notifications are disabled. 

Please reach out to info@fan3.io with your request. Make your request with the email address you signed up with. This is so we can verify it’s really you.